Elements and Performance Criteria
- Establish and commence the contact visit
- Establish rapport with parents and child/young person and parents at commencement of contact visit
- Reinforce parameters of facilitated contact with parents including reporting processes
- Clarify contact or court orders with supervisor before contact occurs
- Conduct risk assessment with both parties upon commencement of contact visit
- Seek agreement from both parties to establish a plan for facilitated contact using negotiation skills
- Plan, in consultation with parents and child/young person for the facilitated contact to occur with age appropriate activities
- Monitor contact between child/young person and non resident parent
- Monitor behaviours and safety of the child/young person during contact with non resident parents with minimal intervention
- Manage any challenging behaviour of both parents and child/young person
- Intervene in contact between child/young person and parent where appropriate
- Seek support of peers or senior staff as needed
- Refer family or individuals to other services according to organisation policy and assessed client needs
- Demonstrate ability to communicate effectively with parents and children in a consistent, and culturally appropriate way to model respectful parenting and relationships
- Direct the contact and keep interaction flowing between parent, child and or young person
- Respond to complaints from either party according to organisation policy
- Terminate contact when necessary in line with organisation procedures and reporting actions to immediate supervisor
- Document information about facilitated contact
- Prepare reports according to organisation policy
- Create files and write case notes according to organisation policy
- Complete incident reports when required
- Revise arrangements for facilitated contact
- Demonstrate confidentiality and privacy policy of the organisation in when recording and managing client information
- Participate in strategies to improve services for families